Customer Success Manager / Consultant for Digital analytics & advertising

A thirty-member international team based in Holešovice, Prague, specializing in marketing and advertising technologies, digital analytics, and data.

We are the only full-stack Google partner in the Czech Republic and partners with several other companies (Adobe, Meiro, SAS).

We design and implement custom solutions for our clients (often industry leaders), ranging from MarTech and AdTech tool architecture to effective use of first-party data, server-side measurement, and advanced cloud solutions (GCP) with machine learning and AI.

Our goal is always to be the best in what we do - leading the way, exploring new paths, growing alongside our clients, and having fun.

We are not backed by big investors and are not built for sale. We aim for Optimics to remain fully in our hands and to create something that transcends ourselves - we play the “infinity game.”

Long-term relationships and trust - not only with clients but also among ourselves - are extremely important to us. It’s fundamental to how we work.

In our team, we support each other, communicate openly, and avoid politics. Here, playing games or backstabbing is an automatic deal-breaker.

Thanks to our full-stack partnership with Google, we receive strong support from them (we often get access to new developments before they hit the market), but most importantly, we have a large pipeline of leads and customers we can and want to work with. Our goal is to deliver the best from our Menu of Services and strategically advance their digital maturity.

...and we’re starting to fall behind...

That’s why we’re looking for an Customer Success Manager who already has experience in digital analytics, advertising, and marketing, with strong consulting skills, the ability to build customer relationships, spot business opportunities, is proactive, takes a highly partnership-oriented approach, and can communicate with marketing professionals, including C-level executives.

For each client, we measure their "MarketingDataIQ," which indicates how advanced they are in working with marketing data.

Based on the results, we propose custom solutions (we don’t sell any off-the-shelf products)—for more details, take a look at our "Optimics Menu of Services" - Basic / Advanced / Expert.

Some recent advanced solutions include dynamic creative generation, profit-based bidding, and AI-powered product name and description generation.

At the beginning, we’ll discuss the types of clients that interest you, or which industries, sizes, or languages you already have experience with, and which clients you’d like to focus on.

The main goal, in collaboration with the Account Manager, who ensures delivery and client satisfaction, is to drive the strategic development of the client. Ideally, you should aim to increase the level and complexity of their data usage to fully support their business goals. Of course, this doesn’t just mean blindly following our MarketingDataIQ framework. The key is to understand the specific industry and nuances of the client and reflect this in your consultations. Often, custom solutions will be necessary.

You will continue learning about our Menu of Services and collaborate with other Customer Success Managers on its development. We’ll gladly support your curiosity and give you space to find inspiration from the market.

All of this is team-based work - you’ll have an Account Manager who handles delivery and works closely with you on gathering information from the client. The Account Manager is supported by a senior expert in online data and junior colleagues.

In addition to client relationships, you will gradually work on our partnership with Google - meeting and discussing with relevant technical and business teams, participating in various events, conferences, etc.

Your level of hands-on involvement in projects will depend on your technical skills and interest.

Knowledge of online marketing as a whole - understanding the specifics of the industry and market, being able to communicate with the entire marketing department of the client, and having the necessary insights and knowledge.

A desire to become an expert consultant with a deep understanding of the technologies we work with (AdTech, MarTech, Cloud for Marketing, Optimics Menu of Solutions).

Proficiency in English - communication within the company and with clients often takes place in English, and you’ll use it almost daily.

Responsibility for yourself and your work, the ability to manage your priorities, an open mind, the ability to come up with new ideas and share them, and the drive to work on yourself and continuously improve.

And most importantly, don’t be toxic, don’t act like a jerk, speak openly about issues, and work with the team to achieve common goals.

A role in a team of passionate and dedicated people, with opportunities for inspiration, learning, and growth, supported by a solid budget for professional development.

The chance to directly impact the business of leading and interesting Czech and international companies and connect directly with people at Google.

If you want to speak at conferences and be in the spotlight, we’ll help you participate in top industry events and build your name - we frequently speak at conferences ourselves.

Flexibility - we don’t have fixed working hours; we care about results, not clocking in and out.

Profit sharing - at the end of each year, we distribute part of the net profit among ourselves.

5 weeks of vacation plus 5 additional days for sick leave or volunteering.

Budget for tech - choose the equipment that suits your needs.

Budget for psychotherapy or coaching.

A fantastic (pet-friendly) office in Holešovice with plenty of space, parking, relaxation zones, and a fully stocked snack fridge.

The usual perks - Multisport card, company phone plan, etc.

We’ll review your CV or LinkedIn profile. You can send either one via email or contact Petr Světlík directly through LinkedIn.

We’ll schedule a 20-minute call to go over your background, answer any missing questions you may have, and discuss further details.

You will meet our CSO & CMO Vojta (or another business team member) to discuss your experiences, talents, preferences, current clients, projects, and more. Together, you’ll try to design your role at Optimics more specifically.

We’ll invite you for a “trial half-day” (around 3 hours) - you’ll meet other team members and get a feel for the atmosphere at Optimics, so we can all decide by the end of the day if we’re the right fit for each other.

Job offer and start date as per your availability - we can move within about a week, but we’re also willing to wait for the right person.